🚚 Shipping Policy – Gitana Mexicana

This Shipping Policy describes the terms and conditions related to the shipment and delivery of orders placed through Gitana Mexicana.

 

 

1. Shipping Coverage

Gitana Mexicana offers shipping services to:

  • All regions within Mexico

  • Selected international destinations

Shipping availability may vary depending on the destination and logistics provider.

 

 

2. Order Processing Time

All orders are processed within a maximum period of 3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once the order has been processed, the customer will receive a confirmation notification indicating that the shipment has been dispatched.

 

 

3. Shipping Methods and Carriers

Shipments are fulfilled through third-party logistics providers (courier services).

The selection of the carrier is determined based on the destination, availability, and operational efficiency.

 

 

4. Estimated Delivery Times

Delivery times are estimated and may vary depending on the destination and external factors.

  • Domestic shipments (Mexico): 2 to 7 business days

  • International shipments: 5 to 15 business days

These timeframes are indicative and are not guaranteed.

 

 

5. Order Tracking

Once the order has been shipped, customers will receive:

  • A tracking number

  • Access to shipment status updates through the carrier’s tracking system

Gitana Mexicana may also provide additional updates regarding the status of the shipment.

 

 

6. Delays and Liability

Gitana Mexicana is not responsible for delays once the package has been handed over to the carrier.

Delays may occur due to, but are not limited to:

  • High shipping demand

  • Logistics or operational issues from the carrier

  • Weather conditions

  • Customs processing (for international shipments)

 

 

7. International Shipments and Customs

For international orders:

  • The customer is responsible for any customs duties, taxes, or import fees required by the destination country.

  • These charges are not included in the product price or shipping cost.

 

 

8. Shipping Address

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Gitana Mexicana is not responsible for:

  • Delivery failures due to incorrect or incomplete addresses

  • Additional costs derived from address corrections or reshipments

 

 

9. Failed Delivery Attempts

Delivery attempts are subject to the policies of the selected carrier.

In case of failed delivery:

  • The carrier may attempt redelivery or hold the package at a local facility

  • It is the customer’s responsibility to coordinate directly with the carrier when required

 

 

10. Contact

For any questions or concerns regarding shipping, customers may contact Gitana Mexicana through the official communication channels provided on the website.

Â