🔁 Return Policy – Gitana Mexicana

This Return Policy outlines the terms and conditions for returns, exchanges, and refunds for purchases made through Gitana Mexicana.

 

 

1. Product Characteristics

Gitana Mexicana offers products that are handcrafted and artisanal in nature.

As a result:

  • Variations in color, texture, and finish may occur

  • Minor imperfections may be present

These characteristics are inherent to the artisanal process and should not be considered defects, but rather part of the uniqueness and authenticity of each piece.

 

 

2. Eligibility for Returns

Customers may request a return under the following conditions:

  • The item was received in a defective or damaged condition beyond normal artisanal characteristics

  • The item received does not match the order placed

To be eligible for a return:

  • The request must be submitted within [7–14] days of delivery

  • The item must be unused, in its original condition, and in its original packaging

  • The customer must provide photographic evidence clearly showing the issue reported

In all cases:

  • The customer will be responsible for the cost of return shipping to Gitana Mexicana

  • Once the returned item has been received and inspected, Gitana Mexicana will determine whether the return is valid

  • If the return is approved, Gitana Mexicana will proceed with sending a replacement product to the customer at no additional cost

Gitana Mexicana reserves the right to reject returns that do not meet these conditions.

 

 

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or altered

  • Items returned without original packaging

  • Items with natural variations or minor imperfections inherent to handcrafted products

  • Final sale or discounted items (if specified at the time of purchase)

 

 

4. Return Request Process

To initiate a return, customers must:

  1. Contact Gitana Mexicana through the official communication channels

  2. Provide:

    • Order number

    • Description of the issue

    • Photographic evidence 

Once the request is reviewed and approved, further instructions will be provided.

 

 

5. Return Shipping

  • If the return is due to an error by Gitana Mexicana (defective, damaged, or incorrect item), the return shipping cost will be covered by the company.

  • In all other cases, the customer is responsible for return shipping costs.

Gitana Mexicana is not responsible for items lost or damaged during the return shipment.

 

 

6. Exchanges

Exchanges are subject to product availability.

  • If the requested item is available, it will be processed once the original item has been received and inspected.

  • If the item is not available, a refund may be issued instead.

 

 

7. Refunds

Once the returned item has been received and inspected:

  • Customers will be notified of the approval or rejection of the refund

  • If approved, the refund will be processed to the original payment method

Please note:

  • Processing times may vary depending on the payment provider

  • Original shipping costs are non-refundable, unless the return is due to an error by Gitana Mexicana

 

 

8. Late or Missing Refunds

If a refund has not been received:

  • Customers should first check with their bank or payment provider

  • If the issue persists, they may contact Gitana Mexicana for further assistance

 

 

9. Contact

For any questions regarding returns, exchanges, or refunds, customers may contact Gitana Mexicana through the official communication channels available on the website.